What is a Device Repair Plan?
A Device Repair Plan is a service agreement that gives you access to professional diagnostics, repairs, and ongoing support for your mobile device. It helps reduce unexpected repair costs and ensures you have reliable assistance when issues arise.
Is this the same as insurance?
No. Device Repair Plans are service-based agreements and will not include insurance coverage. For the avoidance of doubt, Serv Tel Ltd does not offer insurance products.
What types of repairs are covered?
Coverage includes common issues such as screen damage, battery faults, and general hardware problems. Full details of what is included will be provided at the time of purchase.
Are there any additional repair costs?
ServTel plans offer unlimited repairs at no additional cost, subject to the terms and conditions of the service.
How quickly will my device be repaired?
Repair times vary depending on the issue and parts availability. However, priority service is available on higher-tier plans to minimise downtime wherever possible.
Do I need to pay an excess fee?
No excess fee will be due to repairs within the scope of the repair repair plan unless stated otherwise.