This Privacy Policy explains how Serv Tel Ltd ("we", "us", "our", "ServTel") collects, uses, stores, and protects your personal data when you visit our website, use our services, or otherwise interact with us.
We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Serv Tel Ltd is a UK-based provider of mobile phone repair, and maintenance services.
Data Controller:
Serv Tel Ltd
17 Stonycroft Close, Enfield, EN3 7XW
Email: info@servtel.co.uk
Phone: 03001 311275
2. What Personal Data We Collect
We may collect and process the following categories of personal data:
a) Identity Data
- Full name
- Date of birth
b) Contact Data
- Email address
- Telephone number
- Postal address
c) Device Information
- Device make and model
- IMEI or serial number
- Usage or fault information (for repairs and claims)
d) Financial Data
- Payment details (processed securely via third-party providers)
- Billing history
e) Account Data
- Login credentials
- Service history
- Claims and repair records
f) Technical Data
- IP address
- Browser type and version
- Device type
- Operating system
g) Marketing and Communications Data
- Your communication preferences
- Responses to surveys or promotions
3. How We Collect Your Data
We collect personal data through:
- Direct interactions (e.g. when you register, purchase a policy, or submit a repair request)
- Automated technologies (e.g. cookies and analytics tools)
- Third parties (e.g. payment processors, partners, or fraud prevention agencies)
4. How We Use Your Personal Data
We use your personal data for the following purposes:
- To provide and manage repair, and maintenance services
- To process claims and repair requests
- To process payments and manage billing
- To communicate with you regarding your account or services
- To improve our website, services, and customer experience
- To comply with legal and regulatory obligations
- To prevent fraud and ensure security
- To send marketing communications (where permitted)
5. Legal Basis for Processing
We process your personal data under the following lawful bases:
- Contractual Necessity: To provide services you have requested
- Legal Obligation: To comply with applicable laws and regulations
- Legitimate Interests: To operate and improve our business
- Consent: For marketing communications and certain cookies
6. Sharing Your Personal Data
We may share your data with:
- Payment service providers (e.g. Stripe, PayPal)
- Repair technicians and service partners
- Insurance underwriters or claims processors
- IT and hosting providers
- Regulatory authorities and law enforcement (where required)
All third parties are required to respect the security of your personal data and process it in accordance with the law.
7. International Data Transfers
Where your personal data is transferred outside the UK, we ensure appropriate safeguards are in place, such as:
- UK adequacy regulations
- Standard Contractual Clauses (SCCs)
- Other legally approved mechanisms
8. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including:
- Duration of your contract and service provision
- Legal, tax, and regulatory requirements
- Resolution of disputes and enforcement of agreements
Typical retention periods may range from 6 to 7 years following the end of your relationship with us.
9. Your Rights Under UK GDPR
You have the following rights:
- Right of Access – Request a copy of your personal data
- Right to Rectification – Correct inaccurate or incomplete data
- Right to Erasure – Request deletion of your data
- Right to Restrict Processing
- Right to Data Portability
- Right to Object to processing
- Right to Withdraw Consent at any time
To exercise your rights, please contact us at: info@servtel.co.uk
10. Data Security
We implement appropriate technical and organisational measures to protect your personal data, including:
- Secure servers and encryption
- Access controls and authentication measures
- Regular security monitoring and updates
11. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Ensure website functionality
- Analyse traffic and usage
- Improve user experience
For more information, please refer to our Cookie Policy.
12. Marketing Communications
We may send you marketing communications if you have opted in or where we have a legitimate interest to do so.
You can opt out at any time by:
- Clicking the unsubscribe link in emails
- Contacting us directly
13. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to read their privacy policies.
14. Complaints
If you have concerns about how we handle your data, you have the right to lodge a complaint with the UK supervisory authority:
Information Commissioner's Office (ICO)
Website: https://www.ico.org.uk
We would, however, appreciate the opportunity to address your concerns first.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
16. Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact:
Serv Tel Ltd
Email: info@servtel.co.uk
Phone: 03001 311275
Address: 17 Stonycroft Close, Enfield, EN3 7XW