These Terms of Service ("Terms") govern your use of the website and services provided by Serv Tel Ltd ("we", "us", "our"). By accessing our website or using our services, you agree to be bound by these Terms.
If you do not agree with these Terms, you must not use our services.
1. About Us
Serv Tel Ltd is a UK-based provider of mobile phone repair, and maintenance services.
Registered Office: 17 Stonycroft Close, Enfield, EN3 7XW
Email: info@servtel.co.uk
Phone: 03001 311275
2. Our Services
We provide the following services:
- Mobile phone repair plans (where applicable)
- Device repair and maintenance services
- Technical diagnostics and support
Important: Our plans constitute service contracts and not regulated insurance products. At no point should any service offered by Serv Tel Ltd be considered an insurance product.
3. Eligibility
To use our services, you must:
- Be at least 18 years old
- Provide accurate and complete information
- Be legally capable of entering into a binding contract
4. Account Registration
When creating an account, you agree to:
- Keep your login credentials secure
- Notify us immediately of unauthorised access
- Ensure all information provided is accurate and up to date
We reserve the right to suspend or terminate accounts/contracts/obligations where misuse is suspected.
5. Payments and Fees
By purchasing our services, you agree to:
- Pay all applicable fees as stated at the time of purchase
- Provide valid payment details
- Authorise recurring payments where applicable
We use third-party payment providers. We do not store full payment details.
Missed Payments: Failure to make payments may result in suspension or cancellation of your service.
6. Repairs and Maintenance Services
When using our repair services:
- You confirm that you are the legal owner of the device
- You agree to provide accurate fault descriptions
- You accept that repair times are estimates and may vary
We are not responsible for:
- Pre-existing faults not disclosed prior to repair
- Data loss during repair (see Section 10)
- Delays caused by parts availability or third-party suppliers
7. Repairs and Claims (Where Applicable)
If you purchase a repair plan:
- Coverage terms will be defined in a separate policy document
- Claims are subject to approval and validation
- Exclusions and excess fees may apply
We reserve the right to reject claims where:
- False or misleading information is provided
- Fraud or abuse is suspected
- Terms of the policy are breached
8. Cancellations and Cooling-Off Period
You may have the right to cancel your purchase:
- Within 14 days of purchase (cooling-off period), provided no service has been used
- In accordance with your specific service or policy terms
Refunds will be processed in line with applicable consumer protection laws.
Please visit our Cancellation Policy page for detailed information regarding eligibility and refund handing.
9. Customer Responsibilities
You agree to:
- Back up all data before submitting a device for repair (where possible)
- Remove SIM cards, memory cards, and accessories (where possible)
- Provide accurate and honest information
- Use our services lawfully
10. Data Loss Disclaimer
While we take reasonable care, Serv Tel Ltd accepts no responsibility for any loss of data during repair, maintenance, or inspection of your device.
You are solely responsible for backing up your data before submitting your device.
11. Warranty on Repairs
We may provide a limited warranty on repairs:
- Covering workmanship and replaced parts
- Valid for a specified period (e.g. 3–12 months depending on service)
This warranty does not cover:
- Accidental damage after repair
- Water damage unless explicitly covered
- Unauthorised third-party repairs
12. Limitation of Liability
To the fullest extent permitted by law:
- We shall not be liable for indirect, incidental, or consequential losses
- Our total liability shall not exceed the amount paid for the relevant service
Nothing in these Terms excludes liability for:
- Death or personal injury caused by negligence
- Fraud or fraudulent misrepresentation
- Any liability that cannot be excluded under UK law
13. Fraud Prevention
We take fraud seriously. We reserve the right to:
- Verify customer identity
- Refuse service or claims where fraud is suspected
- Report fraudulent activity to relevant authorities
14. Intellectual Property
All content on our website, including text, graphics, logos, and software, is the property of Serv Tel Ltd or its licensors and is protected by intellectual property laws.
You may not reproduce, distribute, or exploit our content without prior written permission.
15. Website Use
You agree not to:
- Use the website for unlawful purposes
- Attempt to gain unauthorised access to systems
- Introduce viruses or malicious code
16. Suspension and Termination
We may suspend or terminate your access to our services if:
- You breach these Terms
- Fraud or misuse is suspected
- Required by law or regulation
17. Changes to These Terms
We may update these Terms from time to time. Changes will be posted on this page with an updated revision date.
Your continued use of our services constitutes acceptance of the updated Terms.
18. Governing Law
These Terms are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
19. Contact Us
If you have any questions regarding these Terms, please contact:
Serv Tel Ltd
Email: info@servtel.co.uk
Phone: 03001 311275
Address: 17 Stonycroft Close, Enfield, EN3 7XW